Returns & Exchanges Policy for Australia

At Karma East, we want you to love what you wear and be 100% happy with your choices. We offer a generous 60-day return policy from the date of purchase for products bought from our online store. 

We are able to offer exchanges on full-price items and items that are purchased at a discount of 29.99% or less.

Items discounted 30% or more from the original price can only be returned for store credit. No refunds or exchanges unless the item is faulty.

Please note that our returns policy does not cover items valued at $30 and under.

To be eligible for a return, items must be in original, unworn condition with tags attached.

For Australia USE RETURNS PORTAL

For outside Australia USE RETURNS FORM

Return for store credit

When choosing to return full price items for store credit, shipping back to us is free.

Once we have received your returns, we will issue a gift voucher equal to the value of the item.

Use our returns portal to ship the items back to us.

RETURNS PORTAL

Return for exchange

We are able to offer exchanges on full-price items over the value of $30. Return postage is paid by the customer, and Karma East will cover the cost of shipping the new item.

Use the returns portal to ship the item back to us. We will email you a link for a $10 return label fee. Once paid, your exchange request will be approved automatically.

Use our returns portal to ship the items back to us.

RETURNS PORTAL

Please note that we are able to exchange items ONCE PER ORDER.

Return for a refund

When choosing to return your purchases for a refund, the return shipping is to be paid by the customer. We will deduct a $10 return label fee from your order.

Please note that we only refund the cost of the item, not the shipping.

Use our returns portal to ship the items back to us.

RETURNS PORTAL

Sale item returns

Items discounted 30% or more from the original price can only be returned for store credit. No refunds or exchanges unless the item is faulty.

Please note that our returns policy does not cover items valued at $30 and under.

Use our returns portal to ship the items back to us.

RETURNS PORTAL

Jewellery returns

Earrings cannot be returned unless faulty. This is due to hygiene reasons.

All other Jewellery under the value of $30 can not be returned unless faulty.

Faulty item returns

If you have received an item that appears to be faulty or damaged, please provide pictures of the issue via email. This will enable us to swiftly resolve the issue for you.

info@karmaeast.com.au

Return and exchanges from outside Australia

PRINT RETURNS FORM HERE

Please use our returns form for refund, exchange, or store credit when returning purchased from outside Australia.

We can facilitate exchanges for customers outside Australia; however, shipping costs for both ways will need to be covered by the customer.

Items discounted 30% or more from the original price can only be returned for store credit. No refunds or exchanges unless the item is faulty.

Earrings cannot be returned.

If you have received an item that appears to be faulty or damaged, please provide pictures of the issue via email, This will enable us to swiftly resolve the issue for you.

Send your returns to the following address:

Karma East

653 Portrush Rd, Glen Osmond,

South Australia 5064

Phone: 08 8379 0992

Email: info@karmaeast.com.au

Returns drop off

Customers can drop items and pick up exchanges from the front door but are not permitted to come in to try items on. Please email or call our friendly admin team in advance to give them a heads up so they can assist you. our number is 08 8379 0992

Our address is

653 Portrush Road

Glen Osmond, SA 5064

Gift Voucher refunds

Gift Vouchers are not redeemable for cash or refund. If you purchased an item using a gift card and decide to return it, the refund will be issued back onto the gift card.

If for any reason you're not satisfied with your Karma East purchase, please reach out to us via email at info@karmaeast.com.au. We're here to assist you and address any concerns you may have.

We hope this information helps make the returns and refunds process as seamless as possible. If you have any further questions or concerns, please don't hesitate to reach out to us.

Please note these terms and conditions may be subject to change and future amendments.

Our returns policy was updated on 30/01/2024 to include " Items discounted 30% or more from the original price can only be returned for store credit. No refunds or exchanges are allowed unless the item is faulty." Prior to this the policy stated "Please note that our returns policy does not cover items valued at $30 and under. Items discounted 30% or more from the original price are final sale and can not be returned for refund, store credit or exchanges, nor any jewellery, unless they are faulty" 

We want to make sure our policy is transparent and fair for everyone.

Karma East

653 Portrush Rd, Glen Osmond,

South Australia 5064

Phone: 08 8379 0992

Email: info@karmaeast.com.au