Delivery and tracking
When will my order be dispatched?
We aim to dispatch your order within 2 business days. During peak periods such as Christmas this may be longer, if we cannot dispatch your order we will notify you within 2 business days.
How long will my order take to reach me?
Regular shipping within Australia takes between 4 to 7 business days, but can be up to a maximum of 10 business days during peak periods.Express shipping varies depending on your locality. It usually takes 2-3 business days depending on whether you are in a metro or regional location.
Our New Zealand customers can expect shipping to take between 3-6 business days.
How will I know when my order is shipped?
When your order has been shipped you will receive a ‘shipping confirmation email’, so it’s important your email address is correct when you first place your order through our online store. Please notify us as soon as possible if you find your contact details are incorrect.
How can I track my parcel?
It’s easy to track your order with the parcel tracking number/link provided in your shipping confirmation email.
Can I change my shipping address?
If there is an error in your shipping address please contact us at email@example.com as soon as you realise. If the item has not yet been shipped your address can be easily corrected. If your parcel has been collected by the delivery service you will need to make an enquiry with them directly. Unfortunately we cannot replace missing parcels if there has been customer error when supplying delivery information.
Do you ship Internationally?
Yes, we do, You can find out more about shipping on our Shipping page.
To help you choose your size each of our garments has its own unique measurement guide. This can be found next to the description on the garment webpage. Take note of the fabric type (stretch, non-stretch) and whether you would wear the garment loose or fitted. If there are some critical measurements absent, please do not hesitate to contact us on firstname.lastname@example.org to fill in the gaps.
Do I need to have an account to shop with you?
You don’t need a store account to shop with Karma East, you can browse, shop and checkout as a guest. The advantage of having a Karma East Account is the ability to see records of all of your Karma orders, autofill at the checkout for your shipping details.
Refunds, Returns and exchanges
How do I returns my order?
You are welcome to return items within sixty-days of purchase. Please check below the items excluded from returns. Simply go to the ‘Returns and Exchanges’ page, read our Returns Policy, print and fill out the ‘Returns’ form, and ship your item/items back to us. For more returns policy information click here
Can my refund go back onto an alternative card?
Your refund can only be processed onto the card used to make the order. If you have had your card reissued due to fraudulent activity the refund will still make it back to your account through the payment gateway. If you have cancelled your account please contact us to discuss alternative options for your refund.
How will I be refunded?
Refunds are issued in the same tender as the original purchase. For example, if the item was purchased using a Visa card, the credit will be refunded to the same Visa card.
Gift Vouchers are not redeemable for cash or refund. If you purchased an item with a Gift Voucher and return that item you will be refunded onto the Gift Voucher. If you have forgotten the Gift Voucher code, we can resend it to you.
When will I receive my refund?
Refunds to Credit Card and PayPal are fairly instant, but might take up to a couple of days to transfer between financial institutions.
Can I exchange an item?
If you want to exchange any full priced garments, please fill in the returns form and stipulate the item you want in exchange, including the size and colour. If that item is still in stock when we receive the returns parcel we will send it to you. If it has sold out, we will refund you as per our 'refund policy' guidelines. You are welcome to request a different item altogether in exchange, and if there is any difference in price we can invoice or refund you.
It is the customers responsibility to pay the postage to send any returns back to our warehouse. We are happy to cover the cost of sending back to the customer.
One exchange-cycle per order, regular post.
Are there any items excluded from the returns policy?
We do not accept any jewellery or any items to the value of $20 or under. Returns must be in their original condition, unwashed and unworn, with their tags still intact.
Gift vouchers and Promotion codes
How do I apply a promotion code or gift voucher?
Once you are at the checkout, on the right hand side of the screen it shows the products purchased and the costs in the middle is a section that says ‘Gift card or discount code’ there you can enter the promotion code or gift card code and press ‘Apply.’
Do gift vouchers expire?
No gift vouchers never expire.
How do I know how much is left on my gift voucher?
If you do not remember how much the initial value was, and how much you have spent, feel free to contact us on email@example.com and we can let you know what the balance is.
Can I apply 2 Promotion codes at the same time?
No, only one Promotion Code works per order.
Can I apply 2 Gift Vouchers at the same time?
Yes, you can use multiple Gift Vouchers in an order.
Can I apply a Gift Voucher and Promotion Code at the same time?
Yes, you can use a Gift Voucher and a Promotion Code collectively in an order.
Out of stock products
An item I am interested in is currently out of stock
If you would like to be notified when the garment will be restocked you can pop your email underneath where it says ‘Out of Stock!’ on the product page. You will receive an email if and when the product is restocked. Make sure you select the size you are interested in before entering your email address.
I received a 'Back in Stock' email, but the item has sold out again
This means the item has been snapped up quickly. If you would still like to be notified when the item is restocked again you can pop your email back on the Restock Notification List.
An item I was interested in is no longer showing on the website
Unfortunately it means the product has sold out. We welcome enquiries about these products, as some do get restocked. Contact us on firstname.lastname@example.org and we can let you know if we are expecting restock and approximately how long the wait will be.
I have been sent the wrong item. What should I do?
If you have received an incorrect item please contact us via email on receipt of your parcel, so we are able to figure out getting to correct item to you and retrieving the incorrect item.
What do I do if I'm not happy with my item?
Returns are welcome at Karma East. We want you to find the garments that you love and feel most gorgeous in.
Check out are ‘Refund and Returns’ page
I have received a damaged or faulty item in my order.
Please contact us via email within 7 days of receiving your goods, and send through some photos of the damage or the fault so we are able to assess what we can best do for you.
Do you accept Zip Pay, After Pay or Lay-Buy?
No we do not accept Zip Pay, After Pay or Lay-buy
What Payment options are there?
We accept payments via Credit Card and PayPal.